Terms of Service

Acceptance of Terms

By accessing or using HeyZoya, you agree to be bound by these Terms of Service. If you do not agree, do not use our platform.

Description of Service

HeyZoya provides an AI-powered voice agent platform that answers business phone calls, qualifies leads, books appointments, and integrates with third-party tools. Features vary by subscription plan.

Account Registration

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining the confidentiality of your credentials
• You must notify us immediately of any unauthorised access
• One account per business entity unless agreed otherwise in writing

Acceptable Use

You agree not to:

• Use HeyZoya for illegal, fraudulent, or deceptive purposes
• Impersonate any person or entity in calls handled by Zoya
• Violate any applicable telephone consumer protection laws (TCPA, GDPR, etc.)
• Attempt to reverse-engineer, scrape, or exploit the platform
• Resell or sublicense access without written permission

Subscription & Billing

• Plans are billed monthly in advance
• Usage-based charges (per-minute) are billed at the end of each billing cycle
• You may cancel anytime; no refunds for the current billing period
• We reserve the right to suspend accounts with outstanding balances

Call Compliance

You are solely responsible for ensuring your use of HeyZoya complies with all applicable laws, including TCPA, GDPR, and local call recording disclosure requirements. HeyZoya provides a default caller disclosure, but you must verify compliance for your jurisdiction.

Intellectual Property

HeyZoya and all associated technology, branding, and content are the property of Machine Minds. You retain ownership of your business data, call content, and custom configurations.

Limitation of Liability

HeyZoya is provided "as is." We are not liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the amount you paid in the 3 months preceding the claim.

Termination

We may suspend or terminate your account for breach of these terms, non-payment, or if we reasonably believe your use poses a legal or reputational risk to HeyZoya. You may terminate at any time from your dashboard.

Cookie Policy

We use strictly necessary cookies for authentication, preference cookies to remember your settings, and optional analytics cookies (e.g. page views, feature usage). Third-party analytics tools process anonymised data only. You can opt out of analytics cookies via your browser or our cookie banner.

Governing Law

These Terms are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts of San Francisco County, CA.

Contact

For legal enquiries: legal@heyzoya.com